Privacy Policy

Kerala Online Taxi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website keralataxi.online or contact us to book our taxi services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, and email address provided when you fill out our booking or enquiry form.
• Booking Details: Pickup and drop-off locations, travel date, time, and number of passengers.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on the site, collected automatically via cookies and analytics tools.
• Communication Records: Messages sent to us via WhatsApp, phone calls, or our contact form.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your taxi bookings.
• Contact you regarding your booking status, changes, or cancellations.
• Send important service-related notifications.
• Improve our website content and user experience.
• Analyse website traffic and usage patterns (using anonymised data).
• Comply with legal obligations.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. These include:

• Essential Cookies: Required for the website to function correctly.
• Analytics Cookies: Used by Google Analytics to understand how visitors interact with the site. Data is aggregated and anonymised.
• Advertising Cookies: Used by Google AdSense to display relevant advertisements. Google may use data from these cookies in accordance with its own privacy policy.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

4. Google AdSense & Third-Party Advertising

We use Google AdSense to display advertisements on our website. Google, as a third-party vendor, uses cookies to serve ads based on your prior visits to our site and other sites on the internet. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site.

You may opt out of personalised advertising by visiting Google Ads Settings. For more information, please review Google's Privacy Policy.

5. Data Sharing & Disclosure

We may share your information with:

• Our Drivers: Assigned driver receives your name, pickup location, and contact number to complete your booking.
• Service Providers: Trusted third-party tools (e.g., Google Analytics, Google AdSense) that assist us in operating our website, subject to confidentiality agreements.
• Legal Authorities: When required by law, court order, or governmental regulation.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Booking records may be retained for up to 2 years for operational and legal compliance purposes.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data, subject to legal obligations.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us: